Effective Date: February 25 2025
Last Updated: February 25 2025
1. Introduction
SwishTelecoms US, a division of Swish World Group Inc., is committed to providing reliable and high-quality internet services while ensuring fair usage and compliance with industry best practices. This Network Management Policy outlines our approach to network performance, congestion management, and security measures.
2. Network Performance
SwishTelecoms US continuously monitors its network to ensure optimal performance and reliability. While we strive to provide consistent speeds, actual performance may vary due to:
- Network congestion
- Customer location and equipment
- Third-party content delivery networks
- Network maintenance or upgrades
3. Congestion Management
To ensure fair access for all users, SwishTelecoms US employs congestion management techniques when necessary, including:
- Prioritizing time-sensitive applications (e.g., VoIP and video conferencing) during peak usage hours.
- Implementing fair usage policies to prevent excessive bandwidth consumption by a single user from negatively impacting others.
- Limiting speeds for specific applications or users in cases of extreme congestion.
We do not prioritize traffic based on payment or provide paid fast lanes.
4. Data Usage & Fair Use Policy
SwishTelecoms US offers unlimited data plans; however, excessive use may impact network performance. We may take action, including speed reductions or temporary suspensions, if a user’s data consumption significantly exceeds the average for their plan type.
5. Network Security
We take security seriously and implement measures to protect our users and infrastructure, including:
- DDoS attack mitigation
- Firewalls and intrusion prevention systems
- Regular software updates and patch management
- Preventing unauthorized access and abuse of the network
Users are responsible for securing their own devices and accounts.
6. Prohibited Activities
To maintain network integrity, the following activities are prohibited:
- Using our network for illegal activities, including copyright infringement and hacking.
- Operating servers that violate residential service terms.
- Engaging in activities that interfere with network stability or security.
Violations may result in service suspension or termination.
7. Transparency & Customer Support
SwishTelecoms US is committed to transparency in network management practices. If you have any concerns about your service performance, please contact our support team.
8. Updates to This Policy
SwishTelecoms US reserves the right to update this policy as needed. Changes will be posted on our website.
9. Contact Information
For questions regarding this policy, contact us:
SwishTelecoms US
Swish World Group Inc.
Registered in Kentucky, USA
Website: https://us.swishtelecoms.com
Email: support@swishtelecoms.com