Effective Date: February 25 2025
Last Updated: February 25 2025
1. Introduction
SwishTelecoms US, a division of Swish World Group Inc., aims to provide reliable telecommunications services. This Refund & Cancellation Policy outlines the terms under which customers may cancel services and request refunds.
2. Cancellation Policy
Customers may cancel their SwishTelecoms US services under the following conditions:
- Monthly Plans: Customers may cancel anytime. Services remain active until the end of the current billing cycle.
- Annual Plans: Customers can cancel within the first 30 days for a full refund. After 30 days, cancellations are allowed, but no refunds will be issued.
- Prepaid Services: Prepaid plans are non-refundable upon cancellation.
To cancel a service, customers must submit a request via their account portal or contact support at support@swishtelecoms.com.
3. Refund Policy
Refunds are processed under the following conditions:
- Money-Back Guarantee: New customers are eligible for a full refund if they cancel within the first 30 days of service.
- Service Issues: If a technical issue prevents proper service usage and SwishTelecoms US is unable to resolve the issue, a pro-rated refund may be issued.
- Billing Errors: If an overcharge or incorrect billing occurs, customers must report the issue within 30 days to be eligible for a refund.
Refunds are issued to the original payment method within 7-10 business days after approval.
4. Non-Refundable Items
The following services and fees are non-refundable:
- Setup fees and activation charges.
- Hardware and equipment purchases unless defective (covered under warranty policies).
- Third-party services or add-ons.
- Prepaid or promotional discounts.
5. Termination by SwishTelecoms US
SwishTelecoms US reserves the right to terminate service due to policy violations or non-payment. No refunds will be issued in such cases.
6. Changes to This Policy
SwishTelecoms US reserves the right to modify this policy at any time. Updates will be posted on our website.
7. Contact Information
For questions about cancellations or refunds, contact us:
SwishTelecoms US
Swish World Group Inc.
Registered in Kentucky, USA
Website: https://us.swishtelecoms.com
Email: support@swishtelecoms.com